Privacy Policy

Ningbo Shinegifts Import & Export Co., Ltd. ("Shinegifts", "we", "us", or "our") is a B2B supplier of pet toys, pet storage products, and customized pet product sets headquartered in Ningbo, China. We are committed to protecting the privacy and personal data of our business partners, website visitors, and inquiry contacts.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have in relation to your personal data. By using our website or submitting an inquiry, you acknowledge that you have read and understood this policy.

We collect information only to the extent necessary to provide our B2B services and respond to business inquiries. The categories of information we may collect include:

We do not collect sensitive personal data such as financial account information, government identification numbers, health data, or biometric data.

We use the information we collect for the following purposes:

• Responding to product inquiries, quotation requests, and sample requests from prospective buyers
• Processing and managing OEM/ODM project requirements, product development discussions, and order communications
• Sending relevant product updates, new collection announcements, or trade show invitations to existing business contacts (with the ability to opt out at any time)
• Improving our website content, product presentation, and user experience based on aggregated analytics data
• Maintaining records of business communications and transactions for operational and legal compliance purposes
• Complying with applicable laws, regulations, and export requirements related to our international trade operations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

Our website uses cookies and similar tracking technologies to understand how visitors interact with our content and to improve the overall experience. Cookies are small text files stored on your device when you visit a website.

We may use Google Analytics or similar tools to collect anonymized traffic data. These tools may set their own cookies. Please refer to the respective service providers' privacy policies for more information.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting email communications, or analyzing website traffic. These providers are contractually obligated to handle data securely and only for the purposes we specify.
• Business Partners: In the context of OEM/ODM projects, we may share project-related specifications with our production partners, material suppliers, or quality inspection services. Only the information necessary for the project is shared.
• Legal Requirements: We may disclose your information if required by applicable law, regulation, legal process, or governmental authority, including Chinese customs and export regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, personal data may be transferred as part of the business transaction. We will notify affected parties in such circumstances.

Any third parties with whom we share data are required to maintain appropriate data protection measures consistent with this policy.

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Inquiry and quotation records are retained for up to 3 years from the date of last communication to support potential future business engagement.
• Active customer and partner records are retained for the duration of the business relationship and for up to 5 years thereafter for legal and operational compliance.
• Website analytics data is typically retained in aggregated, anonymized form and does not constitute personal data after anonymization.
• Email communications are retained in accordance with our internal records management policy and applicable Chinese business record-keeping requirements.

When personal data is no longer required, we will securely delete or anonymize it in accordance with applicable data protection standards.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction.

• Our website uses HTTPS encryption to protect data transmitted between your browser and our server
• Access to personal data within our organization is restricted to personnel who need it to perform their job functions
• We regularly review our information security practices and update them as necessary
• Our email systems and internal communication tools are protected by standard business security measures

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format
• Right to Object: You may object to our processing of your data for marketing or other purposes based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting prior processing

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

If you are located in the European Economic Area (EEA) and believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.

Our website and services are intended solely for business-to-business (B2B) use and are directed at business professionals and corporate entities. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete such information from our records. If you believe we may have collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or data processing activities. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acknowledgment of the updated policy.

For significant changes that materially affect how we process your personal data, we will make reasonable efforts to notify existing business contacts via email where we hold valid contact information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us using the following information:

We aim to respond to all privacy-related inquiries within 10 business days. For urgent matters, please contact us directly by phone or email.