Frequently Asked Questions

Our MOQ varies by product type and customization requirements:

• Standard products (no customization): MOQ starts from 200-500 pieces per item
• OEM/ODM products with logo or label: MOQ typically starts from 500-1,000 pieces per style
• Pet toy & storage sets: MOQ starts from 200-300 sets depending on the combination

MOQ can be discussed based on your specific product mix, target market, and order frequency. We encourage new buyers to contact us with their requirements for a tailored recommendation.

Yes, we offer tiered pricing based on order quantity. The more you order, the lower the unit cost. Pricing is influenced by several factors:

• Product type and material specifications
• Order quantity per style
• Customization requirements (logo, color, packaging)
• Packaging type (polybag, color box, display box, gift set)
• Annual order volume and cooperation frequency

We will provide a detailed quotation once we understand your product requirements, quantity, and customization needs. All prices are quoted in USD on FOB Ningbo basis unless otherwise agreed.

For standard catalog products without customization, we may allow mixing of different items within the same product category to meet the minimum order value. For example, you may combine different pet storage basket styles or different dog toy types.

For OEM/ODM orders with custom branding, each style typically requires its own MOQ to ensure production efficiency and consistent quality. Please discuss your mix-and-match needs with our sales team and we will find the best solution for your order.

For standard catalog samples, we typically charge a sample fee to cover production and material costs. This fee is usually deductible from your first bulk order once it is confirmed and placed.

For custom OEM/ODM samples developed specifically for your project (new design, new mold, special material), a development fee may apply. This will be discussed and agreed upon before sample development begins. Refund terms for development fees depend on the scope of work and will be clearly stated in the sample agreement.

Yes. We value long-term partnerships and offer preferential pricing arrangements for buyers who commit to regular orders or high annual volumes. Benefits may include:

• Reduced unit pricing based on annual volume commitment
• Priority production scheduling
• Dedicated account management
• Flexible MOQ for repeat orders
• Collaborative product development support

Please contact us to discuss a partnership framework that fits your business scale and purchasing plan.

We offer a comprehensive OEM/ODM service covering the full product lifecycle:

• Product sourcing & development: We help you identify suitable products or develop new designs based on your brief
• Material customization: Choose from rubber, plush, rope, felt, canvas, cotton rope, Oxford fabric, and more
• Color & size customization: Adjust product colors, dimensions, and combinations to fit your market
• Logo & branding: Woven label, printed logo, embroidery, hang tag, sticker, and custom packaging
• Packaging customization: Color box, display box, polybag, gift set packaging, retail-ready packaging
• Sample development: Pre-production samples for your approval before bulk production
• Production follow-up & QC: In-process inspection and final quality control
• Export coordination: Packing, documentation, and shipment arrangement

Absolutely. Private label and custom branding is one of our core services. You can provide your own logo, brand colors, packaging artwork, and label specifications. We will produce products that carry your brand identity.

We support multiple branding methods including:

• Woven labels sewn onto products
• Screen printing or heat transfer printing
• Embroidery on fabric products
• Custom hang tags and stickers
• Fully custom retail packaging (color boxes, display packaging)

Please provide your logo files (AI, EPS, or high-resolution PNG) and packaging requirements when you contact us.

Yes. Our ODM capability allows us to develop new product designs based on your concept, reference images, sketches, or market brief. The development process typically includes:

• Product brief and requirement discussion
• Design proposal and material selection
• Proto sample development
• Revision and refinement
• Pre-production sample confirmation
• Bulk production

Development timelines and fees depend on the complexity of the design. We will provide a clear development plan before starting.

Yes. We specialize in creating customized product sets and bundles tailored to specific sales channels, price points, and market requirements. Common set types we produce include:

• Dog enrichment sets (snuffle mat + treat ball + lick mat)
• Cat play sets (tunnel + teaser wand + catnip toy)
• Puppy starter kits
• Pet toy storage sets
• Travel toy and storage bag sets

You can adjust the product combination, quantity per set, packaging style, and branding to suit your e-commerce listings, retail shelf requirements, or promotional gift programs.

Yes. We respect intellectual property and take client confidentiality seriously. We are willing to sign a Non-Disclosure Agreement (NDA) before any product development discussion begins. Your design files, branding materials, and product specifications will not be shared with third parties or used for other clients.

Our products can be produced to meet various international safety and quality standards depending on the target market. Commonly supported certifications and compliance standards include:

• EN71 - European toy safety standard
• ASTM F963 - US toy safety standard
• REACH - EU chemical compliance
• CPSIA - US Consumer Product Safety Improvement Act
• OEKO-TEX Standard 100 - Textile safety certification
• ISO 9001 - Quality management system

Please inform us of your target market and the specific certifications required when placing your inquiry so we can confirm compliance and testing options.

Yes. Pet safety is a priority in our product development. We use non-toxic, pet-safe materials across our product range. Common materials include:

• Rubber products: Natural rubber or food-grade TPR/TPE
• Fabric products: Non-toxic polyester, cotton, felt, and canvas
• Rope products: 100% cotton rope without harmful dyes
• Plush products: PP fiber filling with non-toxic fabric
• Storage products: Felt, cotton rope, canvas, Oxford fabric

We can provide material safety data sheets (MSDS) and test reports upon request. If you have specific material requirements for your market, please let us know.

Yes. We can coordinate third-party testing through internationally recognized testing laboratories such as SGS, Intertek, or Bureau Veritas. Testing can be arranged for:

• Chemical safety (REACH, RoHS, heavy metals)
• Physical and mechanical safety
• Flammability testing
• Material composition analysis

Testing costs are typically borne by the buyer and will be quoted separately. Please inform us of your testing requirements when placing your order so we can plan accordingly.

We can support buyers in meeting CE marking requirements for products sold in the European Economic Area. This typically involves ensuring products comply with relevant EU directives, completing technical documentation, and arranging required testing.

For other market-specific compliance requirements (such as UKCA for the UK market, or specific labeling requirements for North America, Australia, or Japan), please share your requirements with us and we will advise on how we can support your compliance process.

Production lead time depends on the product type, order quantity, and customization requirements. General guidelines are:

• Standard catalog products (no customization): 20-30 days after order confirmation and deposit payment
• OEM products with logo/label customization: 30-45 days after sample approval and deposit payment
• Complex ODM products or new designs: 45-60 days after sample confirmation, depending on complexity

Lead times may be longer during peak production seasons (typically August-October before Christmas). We recommend placing orders at least 60-90 days before your required delivery date.

Sample development timelines vary based on the type of sample required:

• Existing catalog product (standard sample): 5-7 business days
• Catalog product with logo/label customization: 10-15 business days
• New ODM design (new product development): 15-25 business days depending on complexity

Sample shipping time is additional. We recommend using express courier (DHL, FedEx, UPS) for sample delivery, which typically takes 3-7 business days to most destinations.

In some cases, we can accommodate rush orders for standard catalog products, subject to current production capacity. Rush orders may incur an expedited production surcharge. Please contact us as early as possible if you have a tight deadline so we can assess feasibility and provide options.

For OEM/ODM orders with customization, rush timelines are more limited due to the sample development and approval process. We always recommend planning ahead to ensure the best outcome for your project.

We provide regular production updates throughout the manufacturing process. Our quality control process includes:

• Pre-production check: Confirm materials, colors, labels, and packaging before production begins
• In-line inspection: Monitor production quality during manufacturing
• Pre-shipment inspection: Final inspection of finished goods against approved samples
• Packing check: Verify packing list, carton marks, and export documentation

Buyers can also arrange independent third-party inspection (e.g., SGS, Intertek) at their own cost. We will fully cooperate with any third-party inspector.

Our typical order process for B2B buyers is as follows:

• Step 1 - Inquiry: Send us your product requirements, quantity, target market, and customization needs
• Step 2 - Quotation: We provide a detailed price quote and product specifications
• Step 3 - Sample: Request and approve product samples (standard or custom)
• Step 4 - Order confirmation: Sign the sales contract and confirm order details
• Step 5 - Deposit payment: Pay the agreed deposit (typically 30%) to start production
• Step 6 - Production: We manufacture and provide progress updates
• Step 7 - Inspection: Pre-shipment quality inspection and approval
• Step 8 - Balance payment: Pay the remaining balance before shipment
• Step 9 - Shipment: We arrange export packing, documentation, and shipping

Yes. For each bulk production order, we issue a formal sales contract (also called a proforma invoice or purchase order agreement) that outlines product specifications, quantity, unit price, total value, payment terms, delivery terms, and other key conditions. Both parties sign the contract before production begins.

This protects both you and us by ensuring all order details are clearly documented and agreed upon before any production or payment takes place.

Getting started is simple. You can:

• Fill out the inquiry form on our website with your product interests and requirements
• Email us directly at [email protected]
• Call us at +86 18957851030

We recommend preparing the following information to help us respond efficiently:

• Product category of interest (pet toys, pet storage, or sets)
• Target market or destination country
• Estimated order quantity
• Any customization or branding requirements
• Target price range (if applicable)

Our team will respond within 1-2 business days with product recommendations and a quotation.

Yes. We welcome factory visits from serious buyers. Our factory is located in Ningbo, China, which is easily accessible from Ningbo Lishe International Airport or by high-speed rail from Shanghai.

Please contact us in advance to schedule your visit so we can arrange a proper reception and product presentation. For buyers who cannot visit in person, we can arrange a virtual factory tour via video call.

To help us provide the most accurate and useful response, please include as much of the following as possible in your inquiry:

• Your company name and country
• Product category or specific product type you are interested in
• Target market and sales channel (e-commerce, retail, wholesale, etc.)
• Estimated order quantity
• Customization requirements (logo, color, material, packaging)
• Certification or compliance requirements
• Target price range or budget
• Required delivery date or timeline

The more detail you provide, the faster and more accurately we can respond with suitable product options and pricing.

We ship from Ningbo, China and support multiple shipping methods based on your order size and timeline requirements:

• Sea freight (FCL/LCL): Most cost-effective for large orders; FCL (full container load) or LCL (less than container load) available
• Air freight: Faster delivery for smaller or urgent orders; higher cost per kg
• Express courier (DHL, FedEx, UPS): For samples and small shipments
• Rail freight: Available for shipments to Europe via China-Europe rail

We can ship on FOB, CIF, or EXW terms depending on your preference. We also work with freight forwarders if you prefer to arrange your own shipping.

Our standard payment terms for bulk orders are:

• 30% deposit upon order confirmation to start production
• 70% balance before shipment, after pre-shipment inspection approval

For established long-term buyers, we may discuss alternative payment arrangements such as Letter of Credit (L/C) or deferred payment terms based on order history and relationship.

We accept payment via T/T (bank wire transfer) as the primary method. Other methods such as PayPal (for samples) or L/C may be discussed case by case.

We provide a complete set of export documents with each shipment, including:

• Commercial Invoice
• Packing List
• Bill of Lading (B/L) or Airway Bill (AWB)
• Certificate of Origin (CO) - Form A or General CO as required
• Fumigation Certificate (if required for wooden packaging)
• Test reports or certificates (if applicable and arranged)

If your country requires any additional documentation for customs clearance, please inform us in advance so we can prepare accordingly.

We take great care in export packing to minimize the risk of damage during transit. All goods are inspected before packing and packed in export-standard cartons with appropriate inner protection.

If you receive goods with shipping damage, please:

• Document the damage with photos immediately upon receipt
• Note the damage on the delivery receipt before signing
• File a claim with the shipping carrier or freight forwarder
• Notify us within 3-5 business days with photos and details

We recommend buyers arrange cargo insurance for sea and air freight shipments. For CIF shipments, we can arrange insurance on your behalf. We will work with you to resolve any legitimate quality or damage claims.